Built For CarePrivacy PolicyEffective date: October 6, 2026
By applying for membership, accessing, or using the Built For Care platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. Built For Care is operated by Tanner Landry ("we," "us," or "our"), based in Texas.
Built For Care is the platform for Residential Assisted Living (RAL): a private membership of operators, aspiring operators and the professionals who serve them, together with the tools to run a home. Membership is granted by application only and is a privilege, not a right. We reserve the right to accept or decline any application at our sole discretion.
You must be at least 18 years old, and if you join on behalf of a business you confirm that you have authority to bind it. You must provide accurate, complete, and current information during the application process. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
Access to the Service requires a paid subscription. Subscription fees are billed on a recurring monthly basis via Stripe, our third-party payment processor. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.
You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period: you retain access through the period you have paid for. We do not offer prorated refunds for partial billing periods.
We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You agree not to:
We reserve the right to suspend or terminate any account that violates these terms, without refund.
There is zero tolerance for objectionable content and abusive behaviour.
Objectionable content includes anything harassing, threatening, hateful, discriminatory, defamatory, sexually explicit, violent, or otherwise offensive, and any content that targets or demeans a member, a resident, or a resident's family. Posting it, or behaving abusively toward another member, will result in the removal of that content and the suspension or permanent termination of your account.
Every post, comment, and member profile carries a Report control, and you can Blockany member from their profile or from the report sheet. Blocking removes that member's content from your feed immediately and notifies us. We review every report and act within 24 hours, up to and including removing the content and terminating the account responsible.
This membership works because its members give as well as take. When you ask to join, you make the Member Commitment, and you keep it for as long as you are a member:
Whether a member is keeping the Member Commitment is decided by us alone. If we conclude that you are not, we may suspend or cancel your membership and your subscription under Section 14.
You retain ownership of any content you submit to the Service (profile information, property listings, photos, etc.). By submitting content, you grant us a non-exclusive, royalty-free license to display and distribute that content within the Service for the purpose of operating the platform. You represent that you have the right to submit any content you provide.
Member profile and property information is made available to other verified members of the network for professional referral and networking purposes only. You agree not to use this information for unsolicited marketing, resale, or any purpose outside of the Built For Care network.
Confidentiality. Everything members share within the Service is confidential to the membership. That includes posts, comments, messages, events and their recordings, documents, financial figures, and information about members, their homes, their staff and their residents. You agree not to copy, screenshot, record, publish or disclose any of it outside Built For Care without the consent of the member who shared it, and never to disclose information that identifies a resident. This obligation continues after your membership ends.
The Service includes CarePal and other features that use artificial intelligence, including answers to questions, drafted messages, summaries of calls and conversations, document reading, and an automated phone assistant. AI output can be wrong, incomplete or out of date, and it can state something false with confidence.
Nothing CarePal or any other AI feature produces is legal, regulatory, medical, clinical, tax, accounting or other professional advice, and it is not a substitute for reading the regulation itself or for the judgment of a licensed professional. Rules cited may have changed and may not apply to your state, your license type or your facts.
You are responsible for checking anything the AI tells you before you rely on it, and for every decision you make and every message you send, including messages the AI drafted. We are not liable for any loss, citation, penalty or harm that results from relying on AI output.
Posts, comments, How-to guides, events, recordings and conversations within the Service are the opinions and experience of the people sharing them, including us. They are not professional advice. The professionals listed in the Service are independent, are not our agents, and are not guaranteed or endorsed by us, whatever reviews members leave.
We do not operate, license, inspect or supervise any member's care home, and we do not provide care to anyone. We do not verify the licenses, availability, pricing or quality of the homes shown in the Service; that information is supplied by members. We are not a party to any referral, placement, resident agreement, hiring decision or other arrangement between members or between a member and a family, and we are not responsible for its outcome.
The tools in the Service (including occupancy and resident records, Front Desk messaging and calling, electronic signature, registry and background checks, the website builder and Books) are aids to running your business. They do not make you compliant and they do not replace your own records. You alone are responsible for your licensing, your regulatory compliance, the care of your residents, your employment decisions, your taxes and accounts, and your compliance with the privacy, health information, telephone and messaging laws that apply to the information you put into the Service and the calls and messages you send through it.
Attendance at in-person events, including walk-throughs of members' properties, is voluntary and at your own risk. To the fullest extent permitted by law, we are not liable for injury, loss or damage arising from an event or from travel to it. Online events may be recorded and the recording made available to members; by taking part you consent to that.
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure or free of harmful components, that calls, messages or notifications will be delivered, or that data will never be lost. We make no representations regarding the accuracy of information submitted by other members or produced by AI features.
To the fullest extent permitted by law, Built For Care, its owner, and its officers, employees and contractors shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, referrals, residents, data, goodwill or reputation, arising from or relating to the Service or these Terms, however caused and even if we were told the loss was possible.
Our total liability for all claims arising from or relating to the Service or these Terms shall not exceed the amount you paid us in the three months preceding the claim. These limits apply to every kind of claim, whether in contract, tort, negligence, statute or otherwise, and they are a fundamental part of the bargain between us.
You agree to defend, indemnify and hold harmless Built For Care, its owner, and its officers, employees and contractors from any claim, demand, loss, liability, fine, penalty or expense (including reasonable attorneys' fees) arising from or relating to: your use of the Service; content you submit; the operation of your care home or business, including the care of your residents and your treatment of your staff; your dealings with other members, families or professionals; calls, messages or documents you send through the Service; or your breach of these Terms or of any law.
We may suspend, restrict or permanently remove any member, and cancel that member's subscription, at any time, for any reason or for no stated reason, with or without notice, at our sole discretion. This includes, without limitation, a breach of these Terms, a failure to keep the Member Commitment, conduct we consider harmful to residents, to other members or to the reputation of Built For Care, and unlawful or unethical operation of a care home.
Our decision is final, and there is no right of appeal, reinstatement or review. On suspension or removal your access ends, your subscription is cancelled so that you are not charged again, and fees already paid are not refunded. Sections of these Terms that by their nature should survive (including Sections 6 through 16) continue to apply.
To the fullest extent permitted by law, you agree that Built For Care and its operators have no liability to you for suspending or removing you or for cancelling your subscription, and you waive any claim arising from that decision, including any claim for lost referrals, lost business or reputational harm.
You may end your membership at any time by cancelling your subscription and contacting us to request account deletion.
You agree not to retaliate against Built For Care, its owner, or any member in connection with a report, a moderation decision, a suspension or a removal. Retaliation includes harassment, threats, contacting a person's residents, families, staff or referral sources to harm them, interfering with their business or license, disclosing confidential information, and publishing statements you know to be false.
A member who reports a concern to us in good faith is not liable to the member reported, and we do not disclose who made a report unless the law requires it.
Nothing in these Terms limits your right to give your honest opinion, to make truthful statements, or to report a concern to a licensing agency, law enforcement or any other government authority.
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Before filing any claim, you agree to tell us about the dispute in writing at the address in Section 19 and to give us 30 days to resolve it.
Any claim that is not resolved must be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the jurisdiction of those courts. Any claim must be brought within one year after it arises, or it is permanently barred.
To the fullest extent permitted by law, you and we each waive the right to a jury trial, and you agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class, collective or representative proceeding.
We may update these Terms from time to time. We will notify members of material changes by email or by a notice in the Service, and we may ask you to agree to the updated Terms before you continue. Continued use of the Service after changes constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service and replace any earlier understanding. If any part of these Terms is found unenforceable, that part is to be enforced to the greatest extent the law allows and the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor or to an entity that operates the Service. Nothing in these Terms creates a partnership, agency, employment or fiduciary relationship between you and us or between members.
Questions about these Terms? Email us at tanner@builtforcare.app.